CONTACT - Feel free to contact us with any questions or queries you have
regarding our website, service or any other related topic, Monday - Friday
9am - 5.30pm calls to this number are free.
Telephone: 0800 583 8000
Fax: 0800 583 8001
Email:
sales@nextday-
chocolates.co.uk
Or write to us at...
Nextday-Chocolates
Xylem Holdings Ltd
Unit 7 Oak Industrial Park
Chelmsford Road
Great Dunmow
Essex
CM6 1XN
ACCEPTED PAYMENT - Paying online is simple, we accept Mastercard, Visa and
Switch debit cards.
We authorise all credit card orders in 'real-time' and an email will be sent
to you detailing your order.
If you place an off-line order you will be contacted by one of our
representatives to arrange payment -
this can be by cheque or BACS. Please make cheques payable to...
Xylem Holdings Ltd
Unit 7 Oak Industrial Park
Chelmsford Road
Great Dunmow
Essex
CM6 1XN
PRIVACY POLICY - We only collect information when you order an
item from the site, enter a competition or subscribe to our mailing list.
In these cases you will be asked to complete some or all of your personal
details, credit card details and delivery details.
These details are passed to our accounts system via a secure server and not
available to any other parties other than our Payment Solution Provider -
ishop, who will not use your details for any reason other than processing your
order.
Our terms of sale require you to join our e-mail marketing list. We will send
one e-mail a month to inform you of our latest offers and promotions. This
will always have an un-subscribe link which, if used will stop any further e-
mails to the un-subscribed e-mail address. We conform with the requirements of
the Data Protection Act 1998
We never pass your information on to any 3rd parties.
SECURITY POLICY - Since its inception the ishop system has
processed over 250,000 items for over 45,000 unique customers.
We take security seriously and our systems are monitored 24/7. We are an
approved payment solution provider for Barclays Merchant Services,
NatWest Streamline and The Bank of Scotland, as such our security systems are
regularly vetted.
DELIVERY -Our prices include delivery via first class post and
you will be given the option to upgrade to a guaranteed delivery service when
entering your required delivery date.
DELIVERY CHARGES -Our prices include delivery via first class post and
you will be given the option to upgrade to a guaranteed delivery service when
entering your required delivery date.
RETURNS - We offer a 'No Quibble' money back guarentee. Any
defective item can be exchanged for a full refund including postage and
packaging up
to 30 days after purchase. If the item is not defective you will need to
return it at your own cost. If you have received a defective item then you can
return the
product within 30 days, and choose a full refund, including the initial
postage and packaging charges, or replacement (if available).
COMPLAINTS - Should you have any complaint regarding our nextday-chocolates
service, please call free on 0800 583 8000 or email: sales@nextday-chocolates.co.uk.
We will respond by the next working day. This does not affect your statutory rights.
CANCELLING YOUR ORDER - You can cancel your order up to 1
working day before your requested delivery date.
